How to use Suki

1. New seller? Tap Create your shop on the sign-in page, confirm your email, and message us. Once we approve your shop, your 7-day Pro trial starts and you can sign in.
2. Staff: open the link we sent you and type your email and temporary password.
3. Make your own password. Type it two times.
4. New seller? Type your shop name and tap Create shop.
5. You’ll see the shop’s orders right away.
6. You’re in! 🎉

💡 Forgot your password? Message us and we’ll give you a new one.

1. Tap the Menu tab. Your food is grouped in tabs, like Mains or Drinks.Tap the Products tab. Products are grouped in tabs, like Tops or Bottoms.
2. Pick a tab, then tap + Add item. The new item opens at the top.Pick a tab, then tap + Add product. The new product opens at the top.
3. Type the name, price and how many you have. Tap the square box to add a photo.
4. Turn On menu on, then tap Done.Tap Sizes, colors, photos to add sizes like S, M, L and colors, then turn In shop on and tap Done.
5. Change a price, stock or on/off right in the list. Tap an item to edit everything else. Need a new group? Tap + New category.

1. Tap ⚙️ Shop settings.
2. Type your GCash (or Maya) name and number. Add your QR photo if you have one.
3. In Delivery fees, add your areas and prices. Tap Free for nearby areas.In Shipping fees, check your region prices. Add meetup spots if you meet buyers.
4. Scroll down and tap Save settings.

1. At the top of your dashboard, tap Copy link.
2. Post it on Facebook, Messenger or your group chats.
3. Buyers tap it to order. That’s it!

1. Alerts are on already. Tap anywhere on the page once so the sound can play, and keep the page open.
2. You’ll hear a ding for each new order.
3. Go to Orders, then New. Each order has one big button: that’s your next step.

💡 Not sure what to do? Just press the big colored button on the order.

1. New buyer? Tap Request payment. Paste the copied message to the buyer in Messenger.
2. When the buyer sends their receipt, you’ll see a yellow 🧾 banner. Tap Show me.
3. Tap Check receipt and confirm. Check the amount in your GCash.
4. Tap Payment received, start preparing.Tap Payment received, start packing.
5. ⭐ Suki buyer? You can start right away. They pay when they get the order.

💡 Never confirm a payment you can’t see in your GCash or bank.

1. The order shows Verify Senior/PWD ID. Tap it.
2. Look at the ID photo. Do the name and number match?
3. Choose how many items are for them (only their share).
4. Tap Approve discount. The 20% is taken off. Then ask for payment.

💡 No ID photo, or it doesn’t match? Tap Decline and say why.

1. Go to Orders, then Preparing.Go to Orders, then Packing.
2. Look at the To cook list. It adds up every dish for you.Look at the To pack list. It shows every size and color.
3. ⭐ Pro: tap 🖨️ Print to print slips to tape on each order.

1. When it’s ready, tap Out for delivery.When it’s packed, tap Mark shipped.
2. Type the rider’s name and number. Paste the Lalamove or Grab link if you have one.Choose the courier (J&T, LBC…) and type the tracking number.
3. The buyer’s 📍 pinned location is on the order. Tap Google Maps, or Copy location link for your rider.
4. The buyer sees “Your rider is on the way.”For meetups, tap Ready for meetup. The buyer sees the spot on a map.
5. ⭐ Pro: 🛰️ Live location link lets the buyer watch the rider on a map.
6. ⭐ Pro: with the live link, your rider can tap 📸 Take proof photo on arrival. You get a 📸 alert, then tap Mark delivered.

1. Tap Mark delivered (or Mark picked up).Tap Mark delivered (or Mark claimed).
2. Not paid yet? Choose Not paid yet. It goes to 💰 To collect.
3. When you get the money, open 💰 To collect and tap Mark paid.

💡 Orders unpaid for more than 1 day show “Overdue.”

1. When you mark an order paid, the receipt is sent to the buyer by itself.
2. To see it, tap ⋯ More, then 🧾 Receipt.
3. You can change Served by, download it, or copy the link.

1. Pressed the wrong step? Tap ⋯ More, then Undo step.
2. Wrong or fake order? The owner taps ⋯ More, then Cancel order. Stock goes back.
3. Need help? Message us anytime.

1. Tap ⚙️ Shop settings, then Staff.
2. Type your staff member’s name and email. Tap Invite staff.
3. Message us. We’ll make their account and send them a password.
4. Your staff can do orders only. They can’t change your menu, settings or see reports.

1. Your staff do the orders, you keep watch. Turn it on in ⚙️ Shop settings, under Manager mode.
2. Your Orders tab becomes a live board: who has each order and how long it has waited.
3. Tap an order to Assign, Reassign, Release or Cancel it. Watch for ⚠ warnings.
4. Need to do one yourself? Tap 🙋 Step in.
5. Want orders shared out by themselves? Set Auto-assign to Take turns or Least busy.

💡 Turn Manager mode off any time to work on orders yourself again.

1. Tap ⚙️ Shop settings, then go to 🌐 Website.
2. Write a headline and your story. Turn sections on or off, and use ▲ ▼ to change their order.
3. Set your opening hours and special days (holidays) under 🕘 Opening hours.
4. Turn on Open my website first, then tap Save settings.
5. Your shop link now opens your website. Order now opens your menuproducts. Order again on receipts still goes straight to them.

💡 Want your own pictures? In Gallery, Best sellers and Menu preview, set Photos to Choose, then add photos or pick items. You can also add a separate photo of you in Meet the owner, and customer review photos in Reviews.

💡 Tap View my website to check it, and QR poster to print a sign with your QR code for your store or packaging.

1. Tap ⚙️ Shop settings, then 🌐 Website, then 🎨 Design.
2. Pick a theme (like Warm Kitchen or Street Food). It sets the colors, fonts and shapes in one tap.
3. Fine-tune if you like: fonts, corners, buttons, backgrounds, dividers and scroll animation. Choose the Hero and Closing banner styles.
4. Each section below has its own Style: for example a Timeline story, a Team, a Podium of best sellers, a Polaroid gallery, or Choose reviews.
5. Tap Save settings, then View my website.

💡 Changed too much? Tap Reset to the theme. In the Gallery, add captions or link a photo to an item, so tapping it shows the item’s details.

1. Tap ⚙️ Shop settings, then 🌐 Website, then ✨ Spotlight.
2. Turn on Show the spotlight, then add up to 5 cards: New items, Featured items, Announcement, Promo code or Free delivery. They take turns.
3. Pick an animation. Give each card its own Position (for example New items top right, promo top left), or drag the ✨ to set the default spot.
4. Choose where it shows (website, order page, or both) and when it appears, then tap Save settings.

💡 Give a card Show from and Until dates, so a promo or announcement goes away by itself. On the order page it’s a small pill: buyers tap + to add an item.

1. New badges show by themselves for 14 days after you add an item.
2. To change it, open the item and set New badge to Show New or Don’t show.
3. ⭐ Pro: your best sellers this week and #1 this month show at the top of your page, with badges.
4. Best sellers count only finished, paid orders, and need at least 3 orders.

💡 Turn them on or off in ⚙️ Shop settings, under Highlights on your page.

1. Tap 📊 Insights at the top of your dashboard.
2. Pick a period, like Last 7 days or This month.
3. See charts of your sales, top items, busiest hours, customers, Profit, and who did what in Team activity.
4. Add your Expenses there so your profit is right.

1. Tap ✋ Take this order first. Then it’s yours, and no other staff member can touch it.
2. You can do every order step: request payment, check receipts, mark paid, cook or pack, send out, finish.
3. Done for the day? Tap ⋯ More, then Release order so someone else can take it.
4. You can print slips and share receipts.
5. You can’t cancel orders, change prices or settings, or see reports.
6. Everything you do shows your name, like “Marked paid by Joy.” So be careful and honest. 👍