Terms of Use

1. What Suki is

Suki is made and operated by VinnHustle. When these terms say “we” or “us,” they mean VinnHustle.

Suki is an online tool that helps small sellers take orders. Each shop is run by its own seller. Suki is not the seller. When a buyer orders from a shop, the sale is between the buyer and that seller.

2. Accounts

• Seller and staff accounts are by invitation. Buyers don’t need an account.
• Keep your password private. You’re responsible for what happens in your account.
• Sellers are responsible for the staff they invite and what they do.
• Give true information. Don’t pretend to be someone else.

3. Sellers agree to

• Show correct items, prices, stock and fees, and deliver what buyers paid for.
• Follow the law, including food safety, product rules, permits, taxes and the BIR, and consumer rules.
• Honor the 20% Senior Citizen and PWD discount where the law requires it.
• Keep buyers’ details private and use them only to fill their orders.
• Handle questions, refunds, exchanges and complaints with their own buyers.

Receipts made in Suki are order receipts, not BIR Official Receipts. BIR-registered sellers must issue official receipts or invoices on their own.

4. Buyers agree to

• Give correct name, mobile number and address.
• Pay what you owe, and upload only real payment receipts.
• Ask for the Senior Citizen or PWD discount only with your own valid ID.
• Not place fake or prank orders.

5. Payments

Buyers pay sellers directly (GCash, Maya, bank or cash). Suki does not hold, receive or send buyers’ money. If there’s a problem with a payment, the buyer and seller settle it together.

6. Discounts and promo codes

Promo codes are made by each seller, who decides the rules. A Senior Citizen or PWD discount and a promo code can’t be combined; the bigger discount applies. Sellers check IDs before giving the discount.

7. Pro plan (for sellers)

• New shops get a 7-day free Pro trial.
• Pro is paid monthly, quarterly or yearly at the price shown on the Upgrade page. Payment is confirmed by us before Pro starts.
• Pro does not renew by itself. When it ends, there are 5 grace days, then your shop goes back to Free. Your data stays.
• Payments for Pro aren’t refundable once your Pro time has started, unless the law says otherwise.
• We may change prices. Changes apply to your next payment, not one you already made.

8. Not allowed

• Selling illegal, unsafe, fake or stolen goods.
• Scams, fake receipts, or misleading buyers.
• Harassment, hate, or sharing other people’s private information.
• Trying to break, overload or get around Suki’s security.

We may pause or close accounts or shops that break these rules.

9. Your content

Photos, descriptions and logos you upload stay yours. You allow Suki to show them in your shop so it works. Only upload things you have the right to use.

10. Our limits

We work hard to keep Suki running, but it’s provided “as is” and may sometimes be unavailable or have mistakes. We’re not responsible for the products, deliveries or payments between buyers and sellers. As far as the law allows, we’re not liable for indirect losses, such as lost sales.

11. Changes and contact

We may update these terms. If the change is big, we’ll tell sellers in the app. These terms follow the laws of the Philippines.

Questions? Contact VinnHustle: ….

See also our Privacy Policy.